What can I do if I am EXTREMELY DISSATISFIED with ...
javery9680
New Member

What can I do if I am EXTREMELY DISSATISFIED with this service? There's no customer service/support. How do I get help?

 
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KurtL1
Expert Alumni

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To contact TurboTax support see: How to Contact Support.

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Katten
New Member

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Due to the fact that the IRS didn’t process my 2019 return until January 2021 my current 2020 return was rejected as my AGI from 2019 didn’t match. I contacted the IRS and they said try to input $0.00 into the field where it asks for the AGI from my 2019 return. When I filed my 2019 return January 30th of 2020 it was accepted and my Maine refund was deposited within a week. Then mid February I received a notice from the IRS that I needed to send form 8962 as my wife had used Obama Care. When I spoke with someone at TurboTax I was told due to the fact I filed so early the form 1095A was not in the system as of January 30 2020 so I was never asked to put in that information. I see this as an oversight on your part. I finally received my refund of $1989 just a week ago. I’ve spoke with the IRS yesterday to see if they could tell me the correct AGI on my 2019 return so I could input it into your system as the $35117 number from 2019 didn’t work. This is when she said try entering $0.00 not just $0 as your support person told me. The field on your page where one does that won’t accept such a number with decimal point. Now I have mailed it but I will most likely use another tax service in the future. In my mind I pay for this to be efficient and quick to receive my refund. Also I never received my 2nd stimulus check in December 2020 so that is a credit in my 2020 return. Bottom line I would like my fee refunded due to all this inconvenience. Heaven knows how long it will take to get my refund now when I’ve had to mail it.

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OhanaPastor
Returning Member

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I have had my Federal Tax return rejected twice. I don't understand what the problem is.

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MayaD
Employee Tax Expert

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What is the reject code?

An e-file rejection just means that some things on your return don't match the IRS database.

Sign in to your TurboTax account and select Fix my return to see your reject code and explanation.

How do I fix a rejected return? - TurboTax

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OhanaPastor
Returning Member

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US_SchA_Charitable_Deduction_Limits_Hold_Rule_Per - Your federal return was rejected due to an issue with the Charitable Deduction Limits on Schedule A.

 

I have changed the amount I gave to less than my AGI. Still rejected 3rd time. Do not know what to do.

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NashayLO
Employee TurboTax Specialist

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@OhanaPastor  Some TurboTax customers are incorrectly being limited to 60% on their charitable cash contributions that meet the outlined criteria from the IRS. Please see this TurboTax FAQ, for steps on how to fix this, Why are my charitable cash contributions being lim...

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OhanaPastor
Returning Member

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I HAVE SUBMITTED IT FOR THE 3RD TIME AND STILL REJECTED. I MARKED THE BOX AND IT DIDN'T WORK. WHAT NOW?

 

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Irene2805
Employee Tax Expert

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You can delete the forms related to your contributions (Cash Contributions Worksheet, Schedule A) and let them repopulate.  Also, if you are using the CD/Download version, you can go into Forms Mode to check the Cash Contributions Worksheet.  The Charity Type column should show C - 100% organization.

 

To delete a form, please follow these steps:

 

TurboTax Online

  1. While in your return, click on Tax Tools > Tools (in the black bar at the side of your screen).  
  2. In the Tools Center, under Other helpful links click on Delete a form.
  3. Click Delete next to the form you want to delete and follow the onscreen instructions. 
  4. Once you have finished deleting the desired form(s) click the Continue with My Return box (in the lower right of your screen).

TurboTax CD/Download

  1. Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar
  2. In the Forms in My Return list on the left, click on the form you wish to open and delete.
  3. Click on the Delete Form box at the bottom of the screen.
  4. To return to the interview, click on the Step-By-Step icon in the top right of the blue bar.  

 

If you are using TurboTax CD/Download, you can check the Cash Contributions Worksheet using these steps:

  1. Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar
  2. In the Forms in My Return list on the left, click Cash Contrib.
  3. On the form, look in the Type column to make sure all entries show C.  If not, you can click in that box and select C from the drop-down list.  [See screenshot, below.]
  4. To return to the interview, click on the Step-By-Step icon in the top right of the blue bar.  

 

If your return is rejected again, print it out and mail it in.

 

 

 

@OhanaPastor

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OhanaPastor
Returning Member

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I am printing it out to send it in. This experience has left me frustrated. To be honest, I am not happy with the help Turbotax provided. This is your problem and the instructions given did not help at all and did not match up with my forms and program. There should have been an option to follow up by phone to fix this. I will probably not use Turbotax in the future.

 

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