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Get your taxes done using TurboTax
You can switch to desktop, as you are right, the desktop has way more features than the Online version. Here are the instructions and also a link to customer service. If you explain your situation, you may be able to get a refund for the Online product you paid for, but you will have to call - no billing support happens here in the Q&A forum. You may opt to contact support first.
How to switch from TurboTax Online to TurboTax Desktop
[Edited 03/10/20 | updated links]
‎June 7, 2019
5:04 PM