See this TurboTax support FAQ for an error 190 - https://ttlc.intuit.com/questions/2586090-error-190-when-opening-file-in-turbotax-desktop
The website for the states may indicated that you need to purchase the state but if you continue it should allow you to download your states without charge. If the website asks for a credit card number to pay for the state programs then you will need to contact TurboTax support for assistance in getting your state downloads.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
