You can install Turbo Tax 2024 Desktop program on Windows 10. I did mine on Windows 10. It’s next year’s program for 2025 that you need Windows 11. Try installing it again.
Amazon article on how to download software,
http://www.amazon.com/gp/help/customer/display.html?nodeId=201380160
Sorry you can't apply the Desktop CD/Download program purchase to the Online version. (The App is just a portal to the Online version.) They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.
To Continue in your Desktop program......
You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.
How to install the Desktop Download program
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
