Yes. After you paid did you go to the customer service pickup window and get the actual package with the 16 digit License Code?
How to install and Activate the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
How do I find the License Code?
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
