Get your taxes done using TurboTax

Yes.  After you paid did you go to the customer service pickup window and get the actual package with the 16 digit License Code?  

How to install and Activate the Desktop CD/Download program with a License Code

How to install TurboTax CD/Download software with license code

 

How do I find the License Code?

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973