Didn’t support give you the Desktop download? Did they say you have to buy it? Or cant you find it in your account? You can buy the CD/Download here or in stores. You need a full Windows or Mac computer to install it. You can buy any version so just get Deluxe.
https://turbotax.intuit.com/personal-taxes/cd-download
Then to switch your online return and continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
Download the .tax2023 file for free
How do I save my TurboTax Online return as a tax data file?
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to F.ILE - NEW). Just enter some basic personal info like your name and address then click on the State tab at the top and it should ask if you want to download the state program.
