Get your taxes done using TurboTax

The CD version of TurboTax requires the physical installation of the software using a CD-ROM drive. 

Here are some things you can try to get your CD working:

Insert your TurboTax Desktop CD. It can take up to 4 minutes for the first screen to appear. Please wait for those 4 minutes before checking your CD and CD/DVD drive.

If the software does not load after 4 minutes, follow these steps to make sure your TurboTax CD and CD/DVD drive are working properly:

Clean your TurboTax CD

1. Use a clean, lint-free cloth, moistened with plain water or rubbing alcohol.
2. Wipe the shiny surface of the CD, straight from the center to the edge (Never use a circular motion!)
3. Check that your CD is dry before reinserting it into the drive.

Test your CD/DVD drive

1. Insert a different, non-blank CD into your CD/DVD drive.
2. Select the Start menu and select Computer.
3. Select the CD/DVD drive (usually D).
   • If an error occurs, the drive may be dirty or malfunctioning. You may need to clean the drive with a commercial CD/DVD drive cleaning kit. (You can also try compressed air, but make sure you hold the can upright to prevent liquid from entering the CD drive).
     • After cleaning, repeat steps 2 and 3.
       • If the error occurs again, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.
       • If no error occurs, try copying files from the CD to your hard drive. If you can't browse or copy files from the CD, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.

Verify that Windows can read your TurboTax Desktop CD

1. Re-insert the TurboTax Desktop CD into your CD/DVD drive.
2. Select the Start menu and select Computer.
3. Select your CD/DVD drive (usually D).

If an error occurs, Windows can't read the TurboTax CD. Your TurboTax CD may be defective or damaged. You can request a replacement here.

If nothing happens when you insert the TurboTax Desktop CD on Windows 10:

• This probably occurs because Windows 10 disables autoplay by default.
• To start installation, insert your CD and then:
• Hold down the Windows + R keys to open the Run window.
• Select Browse and navigate to the TurboTax CD on your CD/DVD/RW drive (usually your D drive).
• Open the setup.exe file.
• Select OK to open the installer.
• You can also enable autoplay on Windows 10 by following these instructions from Microsoft.

Click here for troublershooting the installation and running of TurboTax.