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Check your CD and CD drive (Windows)

SOLVEDby TurboTaxTurboTax Windows48Updated November 22, 2021

After inserting your CD, it may take up to 4 minutes for the first screen to appear. Please wait for those 4 minutes before checking your CD and CD/DVD drive.

If the software still doesn't load after 4 minutes, follow the below steps to make sure your TurboTax CD and CD/DVD drive work properly.

  1. Use a clean, lint-free cloth, moistened with plain water or rubbing alcohol.
  2. Wipe the shiny surface of the CD, straight from the center to the edge. (Never use a circular motion!)
  3. Check that your CD is dry before re-inserting it into the drive.
  1. Insert a different, non-blank CD into your CD/DVD drive.
  2. Select the Start menu and select Computer.
  3. Select the CD/DVD drive (usually D).
    • If an error occurs, the drive may be dirty or malfunctioning. You may need to clean the drive with a commercial CD/DVD drive cleaning kit. (You can also try compressed air, but make sure you hold the can upright to prevent liquid from entering the CD drive)
      • After cleaning, repeat steps 2 and 3.
        • If the error occurs again, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.
        • If no error occurs, try copying files from the CD to your hard drive. If you can't browse or copy files from the CD, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.
  1. Re-insert the TurboTax CD into your CD/DVD drive.
  2. Select the Start menu and select Computer.
  3. Select your CD/DVD drive (usually D).

If an error occurs, Windows can't read the TurboTax CD. Your TurboTax CD may be defective or damaged. You can request a replacement here.

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