To access your download, sign in to your TurboTax Advantage account and look for My Downloads.
https://turbotax.intuit.com/personal-taxes/cd-download/advantage
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
Is you personal computer operating system compatible with the current TurboTax program?
Windows minimum system requirements - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst...
Mac minimum system requirements - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-syst...
Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:
Troubleshoot blank screens, missing buttons, or missing images
If you continue to have issues with your software, please reach out to Customer Support.
What is the TurboTax phone number?
