@Seanleslie76 Are you in the Online version? Sorry you can't apply the License Code from the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You need to install the Desktop program on your computer.
How to install the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
You need to install the program on your computer and move your online return to the Desktop program. To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
Or pay for Online and get a refund from the Desktop program.
