If the troubleshooting steps found within the Community aren't helping to resolve your issue, you can reach out to Customer Support for assistance.
What is the TurboTax phone number?
You can also switch from TurboTax CD/Download to TurboTax Online by following the steps in the below TurboTax article. You will also find a link within the same article to return and request a refund for your software.
How do I switch from TurboTax CD/Download to TurboTax Online?
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