I am stuck in "Free File" which refuses to file my taxes. When I "Clear and Start Over" it can't be upgraded to "Self-Employed". Even when I click "Self Employed" from the Intuit page, it still sticks me in "Free File". I can't seem to get out of it. Any advice?
If you started on the IRS free file site then You must start with a new account in the paid version of TT. Do not log in with your current userID to escape the loop you are in .
I am suffering from this too.. So I have to create a whole new account? And loose all data from this and prior years?
@chrissnyder2337 wrote:
I am suffering from this too.. So I have to create a whole new account? And loose all data from this and prior years?
Processes have changed. Use the same User ID and Password you used on the Free File Program when signing onto one of the 2019 TurboTax online editions - https://turbotax.intuit.com/personal-taxes/online/