You sent my wrong account info and direct deposited my money into the wrong my return has been reduced significantly as a result. How do I get this fixed?

If you guys don’t help me fix this, I will NEVER use You again and encourage others not to. You are about to ruin my financial life

483

Level 15

Nov 3, 2022 10:20:16 AM

You should contact phone support for this issue.

Level 15

Nov 3, 2022 11:37:27 AM

TurboTax does not deposit your money, IRS does that.

Any issue with which account to be used cannot affect your tax refund amount.

If you used the pay-with-refund feature, TurboTax's partner bank will take your fees out.

If you did no use pay-with-refund, and still the money went to the wrong account, IRS takes no responsibility.