TURBOTAX TOOK MONEY OUT OF MY ACCOUNT
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
To use the Pay With Your Refund option, your IRS refund amount must be sufficient to cover your prep fees, fees for any additional products and services, and applicable sales tax.
When you get ready to file, we won't offer Pay With Your Refund if your IRS refund isn't enough to cover your total bill. In that case, you'll need to pay with a credit, debit, or prepaid card.
If you get hit with a refund offset, what's left over might not be enough to cover your fees. Here's what happens next:
The same sequence of events occurs if the IRS is still holding your refund 36 days after your original estimated refund date, except that we'll also debit the Pay With My Refund fee (if any) in Step 3.