Why isn’t my tax preparer getting back with me with more updates ? I had her file my taxes about 3 weeks ago and I still haven’t gotten a response from her ?

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live