There is a list of reasons why a person would not be eligible.
Please refer to the following help article for information on the Refund Advance application process. Click on the section titled "How do I know if I'm eligible for Refund Advance?".
About the Refund Advance application process - Community
If you cannot locate your temporary card after checking your junk mail folder or are having trouble creating an account or logging into your Turbo Prepaid Card online account, call them toll-free at
(888) 285-4169.