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Level 2
posted Jan 27, 2020 7:19:17 PM

Why has my return been accepted by the IRS but still shows pending with TurboTax? My return shows up on the WMR website & the IRS has confirmed Turbotax was notified.

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2 Replies
Intuit Alumni
Jan 28, 2020 10:45:59 AM

You may want to try logging completely out of TurboTax and clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. After completing those steps, log back into your account to see if the status updated. 

Level 2
Jan 28, 2020 12:31:17 PM

I tried all of that. Nothing. I received email right before midnight. The issue was resolved no thanks to any of you guys.