Did you efile, or did you print, sign, and mail the return?
If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>
If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="https://www.irs.gov/Refunds">https://www.irs.gov/Refunds</a>
If that IRS tool shows that the refund has been sent, but you didn't receive it, report back for more info.
If the IRS tool says it is still "being processed", we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and if necessary, how to speak to the IRS Taxpayer Advocate Service for assistance.
To track a state refund:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund">https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund</a>
I e-filed. The return was accepted 3 months ago. The status on the IRS site has been “being processed” for nearly as long. Who do I talk to at the IRS?
Try the Tax Advocate:
Here's how to speak to a live agent at the IRS. If you don't get good info from them about the delay, SweetieJean has left you a link to the IRS Taxpayer Advocate Service in her answer.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.