Why does it keep telling me that the information doesn't match when TT sends me through CK to get the refund advance? The only difference is the email addresses.

Whenever I choose the refund advance and it pops up a window to sign into Credit Karma, I sign in but it has an error message that says there was a problem and that the information from Credit Karma doesn't match what I have on Turbo Tax. The only difference is the email addresses. Everything else matches. I've tried clearing the cookies and the cache. But no luck.

139

Expert Alumni

Jan 31, 2024 7:25:04 AM

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account

See Offer details and disclosures for the Refund Advance program for more information.

See these resources for more information:

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*

Credit Karma's What is TurboTax Refund Advance?

Why sign in to the Community?

Why does it keep telling me that the information doesn't match when TT sends me through CK to get the refund advance? The only difference is the email addresses.