I am i have been filing with TurboTax for years an I use direct deposit to my bank card every year no changes an I didn't get my stimulus an when I input information it says its not what they have on file. TurboTax did something
@Princesshiggin - did you get a loan advance or have the fees subtracted from your refund? if so, then the IRS doesn't have your correct bank info. It's a long story of how these products work. suggest closely reading this article
Check the IRS website and update your bank information if necessary.
Be sure the "account number" is verified at the Greendot. com website; do not assume the card number is the account number - they may be two distinct numbers
AGI is line 7 on your 2018 return and line 8B on your 2019 return. Refund is line 21a of the 2019 tax return. and line 20a for 2018
https://www.irs.gov/coronavirus/economic-impact-payments
No advance an no fees. An i use my personal bank account every year.
@Princesshiggin wrote:
No advance an no fees. An i use my personal bank account every year.
If you had a 2019 federal tax refund and selected Direct Deposit, the bank routing and account number is sent with the e-filed federal tax return. Just as it always has been ever since e-filing began on federal tax returns over twenty years ago.
This is all we have for "Payment Status Not Available" posted on this IRS website -https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions#paymentnot
The Get My Payment application will return "Payment Status Not Available" for several reasons, including:
We update Get My Payment data once per day, overnight so there is no need to check more often. If you are eligible for a payment and have provided your information either through a recent tax return or the Non-Filers: Enter Payment Info Here application, please check back for updates.
Mine isn't saying that it says the payment information I am entering is wrong but I took the information right off my 2019 taxes that have been processed an returned. I was told TurboTax did something from irs representative
@Princesshiggin wrote:
Mine isn't saying that it says the payment information I am entering is wrong but I took the information right off my 2019 taxes that have been processed an returned. I was told TurboTax did something from irs representative
Did you request to have your 2019 TurboTax account fees deducted from the Federal Tax Refund? If so, then that would be an issue with the IRS not being able to verify your information.
@Princesshiggin - are you using line 8B on your 2019 return for your AGI; Refund is line 21a of the 2019 tax return when the website asks for your AGI and refund amount?
Yes but when I enter the information it says is wrong from what they have on file. I followed the lines someone suggest from my taxes an all
Yes I have went back an checked both lines multiple times an made sure all information was entered in correctly it still my information does not match their records
I filled my taxes in January, im still waiting on my federal. Now my stimulus check hasnt come yet either. It says it was deposited on the 15th on the irs site though...
@natalie89tucker - check your bank. the IRS will be sending a letter to you within 15 days explaining about the payment,
I checked with the IRS and they have completely different information on file than what I I submitted with turbotax for 2018 (2019) not done yet... getting runaround from both IRS and turbotax. IRS says I claimed ZERO deductions for myself and daughter even though I am HOH with a minor daughter. And therefore I am not elig for stimulus. I want to scream or vomit. I went on the IRS site where you can pull your transcripts and low and behold a BIG FAT 0 in deductions column. WTF TURBOTAX. I call live support and they can't do anything. I will NEVER use turbotax again.
@weyrisa The IRS can look at your 2018 or 2019 return to issue a stimulus check. If they do not have a 2018 return then you may be waiting for them to finish processing 2019 before they will be able to use it to issue your stimulus check.
If you used the non-filer site, you will not be able to e-file a 2019 return after using the non-filer site.
TurboTax has no control over your stimulus check, nor can TT track it for you or tell you when the IRS will issue it. Refer to the sites linked below:
You can call the IRS hotline at 1-800-919-9835 to get updates on your stimulus payment.
https://www.irs.gov/coronavirus/economic-impact-payment-information-center#nonfilertool
https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions
https://ttlc.intuit.com/community/tax-topics/help/how-will-the-stimulus-package-impact-me/00/1393859
you obviously didn't read my post, wish i could post pictures here. I didnt call turbotax to find out the status of my stimulus, I called the IRS. The IRS states that BECAUSE I CLAIMED ZERO DEDUCTIONS ON MY 2018 TAXES I AM NOT ELIGIBLE FOR A STIMULUS CHECK...
So I called Turbotax to find out how this could happen, as 2018 was the first year using your software and I ALWAYS claim HOH w my daughter. NO ONE can tell me why the IRS has different information than what is on my return. 2017 and earlier shows my deductions, but 2018 has a big fat zero in that line.
I have my copy of my 2018 return from turbotax and my transcript from the irs for 2018 and neither side is helping me .
@weyrisa I did read your post. We cannot see your 2018 return or access your account so we do not know what went wrong with your 2018 return--we cannot tell if you have a user error for 2018 and did not enter your children as dependents or if the IRS made a mistake (that happens too). You say last year was the first time you used TT--perhaps you did not enter the dependents correctly. And there were major tax law changes that went into effect for 2018 and beyond. The forms changed, the tax laws changed--Not sure what line your are referring to that has a "big fat zero." Your dependent(s) would be listed up near the top of your 2018 Form 1040.
Look to see if you said you could be claimed as someone else's dependent; or see if your child is claimed as your dependent on that 2018 return. Does it show your filing status as Head of Household? That is also going to be at the top of the page.
Claiming "zero deductions" does not make sense; you are not required to itemize deductions in order to receive a stimulus check.
And....you have not filed a return for 2019? Why not? Get it prepared and filed so they can use 2019's return to issue your stimulus check.
I filed HOH and my daughter is listed with her ssn as a dependant. I am 38 years old and NO ONE is claiming me as a dependent. IF I follow turbo tax online how would it be possible to enter a dependent incorrectly? Please humor me...
I did file my 2019 taxes they are accepted BUT NOT PROCESSED, thus, I only have an IRS transcript for 2018.
The IRS 2018 transcript is what shows the 0 and if ya'll would allow screen shots I'd show you what I was referring to here:
Filing Status: Head of Household.
EXEMPTION NUMBER: 00 (this is the ZERO that makes me ineligible and is listed as "2" on prior year returns!!!)
Dependent 1 Name CTRL: (Daughter's name and last 4 SSN)
Please offer assistance on how to correct the disconnect from your product, which offers a guarantee, and the IRS! I just filed my 2019 taxes with you guys and don't have much faith that is correct, will go back to HRBlock (which is what I used in 2017).
@weyrisa There were no personal exemptions for anyone for 2018 returns--so I think you may be misinterpreting that. The tax reform laws eliminated personal exemptions. They did not eliminate claiming a dependent--and you say your transcript shows that you filed as HOH and lists your dependent. So----not sure what is causing your stimulus check problem/delay--but it is not caused by zero deductions or zero exemptions.
TurboTax has no control over your stimulus check, nor can TT track it for you or tell you when the IRS will issue it. Refer to the sites linked below:
You can call the IRS hotline at 1-800-919-9835 to get updates on your stimulus payment.
https://www.irs.gov/coronavirus/economic-impact-payment-information-center#nonfilertool
https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions
https://ttlc.intuit.com/community/tax-topics/help/how-will-the-stimulus-package-impact-me/00/1393859
I called the IRS, and they told me that is what made me ineligible for the stimulus payment. And I contact TurboTax To get it corrected, and you guys say you have no idea what’s going on, which is the exact definition of “run around”
@weyrisa wrote:
I filed HOH and my daughter is listed with her ssn as a dependant. I am 38 years old and NO ONE is claiming me as a dependent. IF I follow turbo tax online how would it be possible to enter a dependent incorrectly? Please humor me...
I did file my 2019 taxes they are accepted BUT NOT PROCESSED, thus, I only have an IRS transcript for 2018.
The IRS 2018 transcript is what shows the 0 and if ya'll would allow screen shots I'd show you what I was referring to here:
Filing Status: Head of Household.
EXEMPTION NUMBER: 00 (this is the ZERO that makes me ineligible and is listed as "2" on prior year returns!!!)
Dependent 1 Name CTRL: (Daughter's name and last 4 SSN)
Please offer assistance on how to correct the disconnect from your product, which offers a guarantee, and the IRS! I just filed my 2019 taxes with you guys and don't have much faith that is correct, will go back to HRBlock (which is what I used in 2017).
This is what your 2018 1040 should look like - note that there is NO exemption box on the 2018 1040 at all because it did not exist in 2018. If the Head of Household box is checked and the dependent is listed as a dependent then your tax return was correct and the IRS has made an error (which they do quite often).
@weyrisa The other thing we do not know about your 2018 return--and you have not mentioned -- is whether the 2018 return was processed and if you received your income tax refund for 2018. If you received your refund last year, then the return was processed correctly. We just do not know why you think you are getting no "exemptions" or why you think it is TurboTax's fault that you have not yet received a stimulus check. No one here is trying to give you the "run around". You have used several terms incorrectly--first you said deductions, then it changed to exemptions...we are trying to understand without being able to see your tax return.
Turbotax somehow filled in the box under standard deductions "your spouse as a dependent: and now I am screwed out of a stimulus check. I did not check this box. Never using them again.
I just got off the phone with IRS questioning why I did not receive a stimulus check. Turns out there is a little checkbox next to Someone can claim your spouse as a dependent that was checked on both 2018 and 2019 tax returns. I file head of households. My spouse Is not on my return. I didn’t check this box either year. IRS told me that other TT users have claimed the same issue. Amending my taxes will not make a difference. I‘m screwed. Thank you Turbo Tax!