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New Member
posted May 6, 2025 7:38:06 PM

Who do I need to call about my refund? You took money from my checking account before I got my refund instead of taking it out of my refund the way I filed.

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1 Replies
Level 15
May 6, 2025 7:49:49 PM

If the IRS is taking too long to send your refund you still have to pay the fees in time, 36 days after your original estimated refund date.

 

See What if the IRS reduces your refund or delays it.

https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

 

Then when the IRS does send your refund they won't take the fees out again.

 

And, Why you got charged,

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

 

You should have received about 4 emails asking for the fees.  If you don't pay they will debit your account.  You had to agree to it.

 

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991