I filed through TurboTax Online, I even paid extra so if needed I could obtain tax return documents if needed. Paying the IRS is not an option. That is why I paid Turbo Tax for MANY years.
If you can find your online returns for tax years 2020-24, but can't find online returns 2018 and 2019, then you likely ended up with more than one account over the years. You should also make copies of any returns that are nearing 7 years of age and store them in a safe and secure place, since TurboTax supposedly won't keep them in your online account longer than 7 years.
How to look for multiple accounts:
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else"
SAVE YOUR TAX RETURNS !
EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.
In order to transfer a past year return to the new return you need the tax file
NOTE: TurboTax and the IRS save returns for seven years. Returns older than seven years are purged.