☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Not applicable
posted Jun 21, 2019 5:57:23 PM

When I will receive my taxes? It’s been more then 5 month

0 3 496
3 Replies
Level 15
Jun 21, 2019 6:46:59 PM

Did you efile, or did you print, sign, and mail the return?


If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp


If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds


If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.


If the IRS tool says it is still "being processed", we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.   If necessary, we can also tell you how to contact the IRS Taxpayer Advocate Service for assistance.


To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

New Member
Jun 21, 2019 6:53:29 PM

I am in the same situation. The IRS Refund tool says: "Your tax return is still being processed".

Level 15
Jun 21, 2019 9:32:04 PM

@undefined wrote:

I am in the same situation. The IRS Refund tool says: "Your tax return is still being processed".

Only the IRS can tell you why they have not yet released your Federal refund.   I'll tell you how to reach a live IRS agent below.   If you can't get good answers from the IRS, I'll also be telling you below how to contact the IRS Taxpayer Advocate Service.

 

Here's how to reach a live agent at the IRS:

800-829-1040 (7AM-7 PM local time)

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It may transfer you to an agent at that point, but there is likely to be a long wait.


I usually use a speakerphone so I can work on something else while waiting.

 

If you don't get good info/results from the IRS, you can contact the IRS Taxpayer Advocate for your area.   They are especially prone to help if you have a hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

 

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

 

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html