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Level 2
posted Apr 14, 2020 4:00:18 AM

What is wrong with ur turbo tax card app

I have already done my taxes and received tax refund on this card it is still active but now the card  app is not working  correctly and when u call  the # on the card it sends u back to app

10 556 11309
24 Replies
Intuit Alumni
Apr 14, 2020 10:01:33 AM

The app is working, what error are you receiving when you log into the app? Have you tried logging in here: https://secure.turbodebitcard.intuit.com/login?

Level 2
Apr 14, 2020 11:13:02 AM

So basically because I got this card thru u i now may not get direct deposit of stimulus check

Level 2
Apr 14, 2020 11:19:24 AM

[phone number removed] I paid 79.00 to u for what...I always use this service and always pay I would like a rep. To contact me 

 

Expert Alumni
Apr 14, 2020 11:22:32 AM

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account. These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.


We have not yet received confirmation from the IRS on whether they will be putting stimulus payments on prepaid debit cards. However, we have noticed that the IRS has started depositing stimulus payments on some prepaid debit cards for taxpayers that chose to receive their refund through that method in tax year 2019 or 2018. If you received your refund on a prepaid debit card in tax year 2019 or 2018, here is what you need to know:

  • I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do. If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit.
  • I don’t have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly. We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible.

Level 2
Apr 14, 2020 11:28:35 AM

That doesn't answer the question ...u filed my taxes so u know neither or not I am eligible...and I just keep the same loop over and over again 

Level 15
Apr 14, 2020 11:30:06 AM


@kcostales wrote:

So basically because I got this card thru u i now may not get direct deposit of stimulus check


If you received your federal tax refund by direct deposit on the Turbo Visa card then you will receive the stimulus payment by direct deposit on the Turbo Visa card.

If you received your federal tax refund by direct deposit into your bank account then you will receive the stimulus payment by direct deposit into the same account.

Returning Member
Apr 14, 2020 11:31:38 AM

I had the same issue yesterday, seems to be working okay for me today.  In this forum you seem to keep getting the same canned response because they don't know the answer.  To me they have not done their due diligence is researching how we are going to get paid, therefore I will not be using Turbo Tax next year when there are so many others out there I can use.  

Level 15
Apr 14, 2020 11:33:45 AM


@lauriemm8 wrote:

I had the same issue yesterday, seems to be working okay for me today.  In this forum you seem to keep getting the same canned response because they don't know the answer.  To me they have not done their due diligence is researching how we are going to get paid, therefore I will not be using Turbo Tax next year when there are so many others out there I can use.  


If you received your federal tax refund by direct deposit on the Turbo Visa card then you will receive the stimulus payment by direct deposit on the Turbo Visa card.

 

If you received your federal tax refund by direct deposit into your bank account then you will receive the stimulus payment by direct deposit into the same account.

Returning Member
Apr 14, 2020 11:34:52 AM

Where can this information be found other than this forum?

New Member
Apr 14, 2020 1:12:20 PM

ive been trying the app for hours because you all had the genius idea that the app is the only way to update the pin number and i keep getting  this error message "there was a problem connecting to Turbo Card" it will not work and i need to update my pin number is there anyone here that can help me?

Level 1
Apr 15, 2020 5:58:51 AM

The app isn’t working for me either. Or the site you listed. 

New Member
Apr 15, 2020 6:42:32 AM

My turbo card app isn’t working neither is the website. And when I call it says there’s a error 

Level 1
Apr 15, 2020 7:18:15 AM

I just want to the take the time out and say how disappointed I am with TurboTax. The apps won’t load the support number doesn’t work I cant see me or anyone I know ever using TurboTax again big let down

Level 1
Apr 15, 2020 7:25:15 AM

I am having the same issue... nothing is working!!! This is extremely frustrating!

New Member
Apr 15, 2020 7:28:16 AM

My turbo tax card app isn’t working. Also, why can’t I talk to a Representative? I paid 50 dollars extra to always be able to speak to someone. This is not fair.

New Member
Apr 15, 2020 7:47:01 AM

I am having issues with the Card App and webpage as well. Is anyone having issues using your debit card? 

New Member
Apr 15, 2020 7:49:54 AM

Will this be fixed soon? 

Level 1
Apr 15, 2020 7:52:03 AM

I haven't tried using my card yet as I'm at work, using this via my cell, but my wife said she tired to using the website and it took forever to load, and when I try using the app on my cell, I get this message , " Sorry there was an error. Please try again later." It's been like this for the last week or so. But I did get my stimulus payment deposited today on my card. The version of the app is 1.11.0 

 

The toll free number doesn't respond. It just goes to dead air, so checking my balance through that was a waste of time too. 

New Member
Apr 15, 2020 7:52:12 AM

Why are you paying $50 extra for? 

Level 1
Apr 15, 2020 7:53:21 AM

Your not the only one my app isn't working, online site isn't working, phone number doesn't work either. So far Turbo tax users are the only ones with issues.

New Member
Apr 15, 2020 7:54:12 AM

I didn't get my stimulus. The check my stimulus page told me that the IRS didnt have enough information and I had to re enter my card info in. 

New Member
Apr 15, 2020 8:02:42 AM

It’s not letting me log it at all. Days something is wrong 

New Member
Apr 15, 2020 8:05:21 AM

Hello I am having the same issues! App and webpage will not load and phone number leads to nothing no ring etc.. found something odd tho when I checked it’s “get my check” portal.. it shows that my stimulus check was deposited today however the bank account it says it deposited it in is not my turbo card account number I filled my taxes with.. So I’m not sure what is going on and why the account number the irs has isn’t the same one it shows on my tax return. I filled with TurboTax like always and opted to receive this darn turbo card.. big mistake I guess.. 

New Member
Apr 15, 2020 8:05:28 AM

My app hasnt been working since the 13th of this month.