If your credit karma account is closed, then it is automatically declined.
Per the refund advance requirements, you will need a Credit Karma checking account. Please see the details and TurboTax FAQ below:
Offer details and disclosures for the Refund Advance program
Well my taxes went into my money spend account even though I was told it was closed and they couldn't re open it and now I have no idea how to access my tax return because turbo tax said I wouldnt need to amend my return since they shouldn't have been able to deposit it and credit karma said " we might be able to send you a check" so it looks like they're just trying to scam people by saying the account was in the negative so we had to close it when the account cant even be overdrawn, I'll be contacting the Better business bureau and I suggest you do the same
The IRS should not be able to deposit your refund in a closed account. Once your tax return has been filed, there is no way to update your refund method. If Credit Karma closed your account, they will most likely reject the deposit and the IRS will mail your refund check to the address on your tax return. Please see this Help Article for more information.
Yeah I'm telling you right now even if credit karma tells you that closed your account they didnt I have it in writing them saying it was ckoed over 3 weeks ago and today at 1:54pm my refund was deposited into a so called "closed account" so yea I'd love to know why credit karma is lying to people about closing their accounts.
For assistance with a Credit Karma account, please reach out directly to Credit Karma on their Contact Us page.
This also happened to me and it is a scam. My account was never overdrawn and my refund was supposed to be in my account on the 23rd and I still don’t have access to my funds. How can you close an account knowing it’s pending a tax return? I’ll for sure be contacting the BBB. I tried calling you and was told there’s multiple complaints about this and I tried calling credit karma and they literally read off of a script and never give you a direct answer. I will never use turbo tax again after this and I’ve been doing my taxes with you for 12 years. Awful. I’m a single mom, I’m counting on that return.
Literally did the same exact thing to me I contacted bbb on Feb 23rd about this I called irs and confirmed check was deposited and accepted with credit karma spend account after it had been closed Feb 1 out of the blue
I have been fighting with Credit Karma since February 7th, after receiving a email that they will be closing my account but didn’t list why. They closed my account on February 9th for no reason. They keep telling me I’ll receive an email as to why. Never have received it, and I’ve check my junk/spam folders. My funds from the IRS was sent 2/23. TurboTax told me to contact Credit Karma. Credit Karma tells me to contact TurboTax. No one can tell me where my money is or how I’m going to receive it. First time using TurboTax in many years, and it will be my last time.
Not true my state tax return has been deposited into closed credit karma spending account after i was told it would be rejected so now noone can find my money
Same exact thing happened here !! CK let fraudulent charges goes through my checking account and overdrawn me 1000 but i got it corrected but they refused to reopen it but now my state tax return has been deposited into closed account and CK ssid theres been no such deposit!?!?
My refund was said to be deposited on the 23rd of February but the account was closed on the 7tb of February after reading the fine print on turbo tax I called green dot bank they handle deducting your fees out of ur refund before they make the funds available to your account because credit karma had closed the account they mailed a paper check to my address that was on my return
Are they sending you your refund via check, or you already have received it?
If we are all having the same problem, is the solution you're saying to call green dot bank?
Did you receive the check already? And which number did you call?
They sent it out February 27th and I called [phone number removed] it asks if you are calling about ur taxes and then u will enter the info they ask for and it will tell u where ur money is and just to be sure I confirmed it all with a customer service representative
I can’t get threw to them it’s making me put a card number and I don’t have one from green dot. I tried to enter my ssn but nothing :(
This happened to me. Credit Karma says "I don't see any deposits to your account" I asked how anything can be deposited into a closed account and they say "maybe we will send it to you in a check" the next time I called it was "maybe we will transfer it to your save account" the next time was "maybe it goes to your external bank account" I said NO the IRS shows that you didn't reject the deposit, it was received into the account that shows closed on my end but on your end is obviously still opened. "oh it takes up to 21 days to receive the deposit from the IRS" I again told them no, that it doesn't take 21 days for an ach transaction to go through once it is initiated from the IRS. They told me I had to call IRS and get a trace id number. IRS said no, we are going to file against them and make them return the money. At this point I don't think I'll ever get my return because Credit Karma is clearly stealing money from so many people. IRS told me it could take up to 6 weeks for them to hear back from Credit Karma. With Turbo Tax making Credit Karma a main factor in tax returns, this is a major issue.
Have you figured anything out? Same happened to me. I did the refund advance. Then 2 days before deposit was to be made they closed my account for NO REASON. Now I’m lost on my refund. They probably just stole all my money!
Not as of yet only hope was I contacted credit karma today and they told me a check was issudd on the 27th and I should receive in 7-10 business days
I called Intuit directly and asked and they confirmed a check was being issued. It was issued on 02/24 but I haven’t received it. They better pray I get it or else I’m suing Turbo Tax and Credit Karma. This is the most BS I’ve ever dealt with and I’ve been filing with Turbo Tax for 12 years. Never again.
800. 900 66 63[] this is the green dot number listed in ur tax documents from turbo tax the should be able to find out where ur money is or when ur check was sent they said give it up to 10 business days to come in the mail
So the number to call is one eight hundred 9zero1 sixsixsix3