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New Member
posted Feb 7, 2025 1:03:34 AM

What do I do if it's not accepting my card payment at checkout? I have money, triple checked the info, still not taking my only card. I don't have Apple Pay

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2 Replies
Expert Alumni
Feb 7, 2025 11:42:17 AM

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

Level 9
Feb 7, 2025 2:35:06 PM

The department that handles billing is located in Mountain Time Zone.  You need to call Monday-Friday between 9:00 AM and 4:00 PM Mountain Time.  It is only department that can help with that issue.