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Level 1
posted Jul 3, 2021 1:22:49 PM

We got IRS CP14 notice that states we owe more tax dollars than the submitted return says. It looks like they missed a W2 for credit (it was on the 1040). What can I do?

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2 Replies
Level 15
Jul 3, 2021 1:50:05 PM

I RECEIVED A LETTER FROM THE IRS/STATE

 

 

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

 

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

Level 15
Jul 3, 2021 3:50:33 PM

https://www.irs.gov/individuals/understanding-your-cp14-notice

 

This was not the first notice you got ... call the number on the notice if you disagree with their conclusion.