We could not e-file your return for the following reason: The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending.

This is the message that I received when I tried to e-file my return:

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

What can I do?

898

Level 15

Jul 5, 2020 3:16:26 PM

Follow the directions in the message.

Returning Member

Jul 5, 2020 3:39:47 PM

Tengo ese mismo problema compartan si tiene la solución

New Member

Jul 12, 2020 10:48:39 PM

I got the same message. Did you figure out a solution?

Expert Alumni

Jul 13, 2020 8:56:43 AM

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

Level 1

Jul 14, 2020 1:52:34 PM

Hello! Loved the tip... except it didn't work for us :( we have a foreign phone number, but tried a US phone number as well and none seem to fix the problem? We tried removing the phone number as well but no luck... any chance you might be able to help fix it? Thanks!

Expert Alumni

Jul 14, 2020 2:14:40 PM

Did you try logging out and back in after the change?

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We could not e-file your return for the following reason: The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending.