First century bank says they are gettn alot of these same calls after being approved for advances but turbotax keeps passn the buck to credit karma and first century bank wth is going on and i paid xtra for the advance???
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Credit Karma don't know nothing, Turbo saying doesn't look like I applied even though I had one of their agents on screen share showing me where to get the advance. Bank recording says wasn't approved for max amount but was approved for lesser amount but when I talk to the banks customer service, they say they don't see our application. So idk wtf to believe at this point. 1st yr filing with Turbo Tax and don't know if I'll be back next year.
Yes thats the exact samething they told me too first century bank said they had no application for me either but i received the credit karma debit card i got in the mail and used my social security # to activate my card....they scammed us into signing up for a credit karma card turbo tax owns credit karma and first century bank now so more money in fees for all 3 entities!!!
So frustrating. I hope they figure this out. I'm sorry.
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Why would i say thx for turbo tax screwing me and other customers over?...wth you can stick that thumbs up where turbo tax stuck me with a dry thumb at....
Yep me too same exact thing lied and I get bounced back n forth being on hold after having paid extortionate rates to do my own got **bleep** taxes
Hello @Denise82
It is 2023 and it seems that the same problems persist. Was your problem ever fixed? Do you have a number that I can call to fix this?
Thank you! Fernando
You are commenting on an older thread that may have outdated information. Please post your exact situation here and we will be happy to help.
Hello @HeatherPLO ,
Thank you for reaching out.
I am beyond frustrated because when I submitted my taxes last week on Friday, Feb 24th. I was offered the Tax Return Advance if I opened an account with Credit Karma. I opened the account, and a few hours later, the IRS accepted my tax return. Both the Federal and State returns were approved on the same day. But then I kept waiting for the advance. I contacted the credit karma support team, and they told me they had escalated the case and someone would be contacting me within 24 hours. Nobody ever did, and the worst part is that I reached out to the Turbotax or the Credit Karma support team every time I've called they have no idea what the advance is or why my advance is on hold. One of the representatives told me I should reach out to the IRS to ask about my advance. So my advance is still on hold, and nobody can tell me why it is on hold or when the advance will be deposited in my account. I'm starting to worry that my return will also be an issue because every interaction with your support teams lacks any kind of knowledge on the tax advance or my tax return.
Please double-check your return to make sure it includes a copy of the Refund Advance. If it doesn’t, you likely didn’t go through all the steps, or you accidentally selected another payment method which will automatically cancel your RA application.
I did. I was supposed to get my advance according to your marketing 15 minutes after my return was accepted. Tomorrow is seven days and counting. What worries me the most is that nobody in your company can tell me why the deposit hasn't been made or when the deposit will be made, if at all. How can you run a program nobody in your customer service knows about? As you can see from this community thread, I am not the only one.
Hello Carissa,
I've called and chatted with your customer support every single day. They have no idea what the advance is and keep referring me to the IRS or TurboTax. I've tried to explain, and the only thing I get is, " We don't have any additional information. Can I help you with anything else" If you read the comments on this thread, you will see that it is the same story. People are waiting for their advance, but nobody seems to know how to help them or even what the advance is. My taxes were accepted last Friday, the Credit Karma debit card is already on the way, and the advance is still pending. According to your marketing, the advance is supposed to be in your account 15 minutes after your tax return is accepted. I'm already at seven days and counting.