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New Member
posted Nov 27, 2021 8:26:47 AM

Turbotax is not loading my in progress tax return

0 4 788
4 Replies
Level 15
Nov 27, 2021 8:49:18 AM

For what year?   Online 2020 is closed and 2021 is not ready yet.

 

 

Only 2021 tax can be filed online when it becomes available late Decembler.

2018 to 2020 can now only be completed using the CD/download software installed on a Mac or Windows computer. The return must be printed, signed and mailed.

2018-2020 software can be purchased here:
https://turbotax.intuit.com/personal-taxes/past-years-products/

See this TurboTax help article:

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/01/26322

Level 15
Nov 27, 2021 9:12:45 AM

You will be able to access the return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.

 

Online tax preparation and e-filing for 2020 returns is now permanently closed.  Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2020 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

 

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

 

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

Level 1
Jan 10, 2022 12:31:01 PM

TurboTax does not show me my in-progress tax return for 2021 which I started and saved last week.

When I open T

urbo Tax it always wants to start a new tax return.

What is my problem? Submitted 1/10/2022

Intuit Alumni
Jan 10, 2022 12:55:02 PM

Please ensure that you are logging in with the same Turbo Tax account that you initially started the 2021 return with. The link below assists with determining if you have multiple accounts:

 

Multiple Accounts?