☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 12, 2021 4:08:01 PM

TT2020 will not start my State (NM) tax return.

I select start for state tax return and TT2020 returns to  Start

0 3 388
3 Replies
Intuit Alumni
Feb 13, 2021 11:52:37 AM

I would suggest logging out of your TurboTax account, clear cache, and delete cookies. Then try logging back into your TurboTax account and see if you can begin your state return. If you are still having issues, please see the FAQ link provided below to reach out to TurboTax customer service for assistance:

 

TurboTax customer service

New Member
Feb 17, 2021 8:46:53 AM

Clearing storage did not fix my problem. NM state tax return will not launch.

Intuit Alumni
Feb 17, 2021 9:34:20 AM

Since you are continuing to have the same problem, even after going through the troubleshooting steps, please contact our TurboTax customer support team to assist your further.