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Level 1
posted Jan 22, 2025 2:39:49 PM

Trying to amend 2023 tax return - not working

Hi,

 

I am trying to online amend my 2023 taxes to add a 1099 onto it.  However, when I click on the blue "Amend using TurboTax Online" button, it doesn't do anything.  What am I doing wrong?

 

Thanks.

1 4 2621
4 Replies
Level 15
Jan 22, 2025 2:44:47 PM

Try clearing cache and cookies on your web browser - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US?uid=m68hnkf9

And https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US?uid=m68hph50

 

If that does not clear the problem and change your web browser to one of this that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

New Member
Jan 22, 2025 2:49:14 PM

I am having the same problem and no browser or clearing of data changes the issue. The button is not working. How do I file an amended 2023 return?

Level 1
Jan 22, 2025 2:55:53 PM

I have cleared cache/cookies in both edge and chrome, but the button does not work in either browser.

Level 15
Jan 22, 2025 3:01:24 PM

@ChampaDad wrote:

I have cleared cache/cookies in both edge and chrome, but the button does not work in either browser.

Contact TurboTax support for assistance with this problem.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax