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Level 2
posted Apr 13, 2025 8:28:08 PM

The laptop I did and filed my 2024 taxes on crashed. Does Turbo Tax keep an electronic copy? When I signed into Turbo Tax on my new laptop only my 2023 taxes showed.

When I do my 2025 taxes I have no way to download my 2024 taxes.

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1 Replies
Level 15
Apr 13, 2025 8:33:47 PM

It depends.  Did you use the Online version or did you install the Desktop program on the laptop with the 16 digit License Code?   


If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own backups.

If you used the Online version you have to log into the right account.  
How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript