The IRS website says my refund has been sent since yesterday but my prepaid card app still has a zero balance. Where is my refund?

Level 1

Jun 7, 2019 4:39:51 PM

Wait at least 5 days after IRS states they issued the refund.

Taken directly from the IRS Where's My Refund FAQs:"Please wait 5 days after we’ve sent the refund to check with your bank about your refund, since banks vary in how and when they credit funds." - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Prepaid Visa Card:

Make sure that you activated your card either online or over phone by following the instructions on the card's sticker.
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

NOTE: If you selected Refund Processing to pay for TurboTax fees out of your federal refund (instead of using a credit card), see below:

The IRS will first send the refund to a third party bank (SBTPG) who will then send TurboTax a payment ,and then send the refund to your card.
You may contact SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com if you need more information.

See TurboTax FAQ for more information: https://ttlc.intuit.com/replies/4233182