Have you activated your card? Please see the information below for assistance:
https://secure.turboprepaidcard.com/account/activate-card
To learn more about the Turbo Visa Card, see the information below:
https://ttlc.intuit.com/community/refunds/help/how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card/00/27310