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New Member
posted Jan 11, 2023 9:28:16 AM

The irs said you received my refund. I never received it. How do I get it?

Where is my refund?

0 2 182
2 Replies
Level 15
Jan 11, 2023 9:29:49 AM

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/get-irs-tax-refund/L234rWKtU_US_en_US?uid=lcrxsgrc

Level 15
Jan 11, 2023 10:21:48 AM

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

 

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410