Why do you think the company name is wrong? Many employers are owned by "parent" companies that have a different name and address than the name of the local employer for whom you work. Ask your employer about it. Do not change it---the the W-2 that you received is what the employer sent to the IRS---so what you enter needs to match.
I'm having same problem , My company uses ADP, I let It download , everything is correct except company name. I delete it and install all information manually and it still comes up with incorrect name. been with this company 25 years and it never done this, and yes I know the correct name but turbotax displays it wrong
Is the rest of the pre generated information correct?
I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below depending on which version you are using:
TurboTax Online:
1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.
TurboTax Desktop/Download Versions:
1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number that was generated in the response.
token 901016.
All information is correct except for name of company. when I log into ADP and print my W-2 it prints with correct name and info. so the paper copy is correct. I use turbotax , use the auto download all is correct except name of company. I delete and manually input it still saves wrong. I close out ,reopen do manual change and still saves incorrect name. I can send pics if needed.
token 901016.
All information is correct except for name of company. when I log into ADP and print my W-2 it prints with correct name and info. so the paper copy is correct. I use turbotax , use the auto download all is correct except name of company. I delete and manually input it still saves wrong. I close out ,reopen do manual change and still saves incorrect name. I can send pics if needed
@nunnbronco Thank you. We will investigate and see if we can determine what is causing what you are seeing, both for your benefit as well as other TurboTax customers who may be experiencing something similar.
And a picture may help that shows the company name (but black out all other personal information please), as well as letting us know what the name should be. Our diagnostic copies X-out that information otherwise. Tag me @DanielV01 when you do so I am alerted to your message. Thank you.
first picutre is name of company downloaded pdf from ADP.
second pic is when I click forms in turbo tax
3rd pic actual form in turbo tax.
As I said before i can change it , but it wont save any differently. I thought maybe it is a ADP digitail copy problem, but turbo tax doesn't allow me to change and save correct name ??
@nunnbronco Thank you for sharing, and we will escalate it. It is likely that this will not prevent you from e-filing successfully, but it still needs to get fixed. Thank you again.
I'm doing a remove and re-install of turbotax 2021 right now , I will use the manual input of info to see what happens. I almost believe its a employer/ ADP problem ; only because "amp" is a drink of Pepsi's. some how is a corrupted file. will report back in a hour or so.
THAT iS A KNOWN ISSUE
The & in W2 box C is not showing correctly.
TurboTax CD/Download W-2 box C not showing ampersand(&) correctly
Thank you for the information, @VolvoGirl. Even we hadn't been informed they had diagnosed this.
THE RE-INSTALL SHOWED SAME RESULTS, NOW that I've seen Volvo Girl's reply I know Why. hope issue is resolved soon, good Idea not to file until it's been fixed ??
@nunnbronco That's a good question. I don't think that it should cause an issue with e-filing. What I don't know is if the return is accepted, whether or not it will trigger a verification process on the IRS' end that would delay your return. If it's even a possibility that an IRS verification process could happen, I would wait. Since it is a recognized experience, the developers are working to correct it, and will advise you when such has happened (likely soon). And if you are claiming either Child Tax Credit, American Opportunity Credit, or Earned Income Credit on your return this year, no refund will be processed until February 15th regardless. Even if that's not the case, waiting a few days now won't hurt, if it will save weeks or even months later.
I have what seems like the same issue using the Deluxe CD version, on a mac. The employer's correct name has an "&" in it. turbtax inserts 4 additional charters after the "&" 7 times in the middle the name: "amp;".
Multiple attempts to save a correction failed. I thought there may be a bug in the import from last year's data. I deleted the 2021 return, started from scratch and manually keyed in the data (no import). The result was the same corruption as I described above.
Please advise on the fix.
Didn't you see the posts above?
The & in W2 box C is not showing correctly.
TurboTax CD/Download W-2 box C not showing ampersand(&) correctly
Thanks for the direction Volvogirl. I added my contact info to receive updates. I appreciate the prompt responses you provided.
Has this been resolved yet? I have an employer name with & and it’s also adding the amp amp amp. Should we hold off filing? Or spell out the word “and”?
You can sign up at the Help Article here for updates on this. We are currently working towards a resolution.
In the meantime, please follow the suggestions above which include typing and or omitting the ampersand symbol to bypass this.
It's a small law firm that I've worked for for 25 years. I've used TurboTax for years and this never occurred before.
@lorikennard You posted to an old thread that has had no activity for more than three years. What problem are you having?