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New Member
posted Aug 20, 2019 1:56:50 AM

Taxes

I filed my taxes in April and still haven’t gotten anything who can I call to help I’ve done everything I can 

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1 Replies
Level 15
Aug 20, 2019 3:38:22 AM

"I filed my taxes in April and still haven’t gotten anything who can I call to help I’ve done everything I can"

 

Before we can tell you whom to phone, we need to ask some questions to understand your situation.

Did you efile, or did you print, sign, and mail the return?


If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp


If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When using that tool, use only the Federal refund amount, and not any total refund amount that includes a state refund. The amount to use is on your Federal Form 1040, Line 20a.


If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.


If the IRS tool says it is "still being processed",  we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.   And, if necessary, how to speak to the IRS Taxpayer Advocate Service for assistance.


To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund