Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 4, 2019 12:29:54 PM

Tax Year Prior to 2020: Refund is due to be deposited into a closed account

My refund is due to be deposited into a checking account that is now closed, is there anything I can do? like maybe change the account it is going into?

0 71 70536
24 Replies
Level 5
Jun 4, 2019 12:29:55 PM

There isn't anything you (or TurboTax) can do once it's been filed and Accepted by the IRS.  What will happen is the bank will reject the deposit and the IRS will send you a paper check to the address on your tax return.

You could try to contact the IRS and state taxing authorities to see if they can stop it, but that likely won't help.  I'll post the contact information below if you want to give it a try.

IRS Telephone Assistance for Individuals:
Toll-Free, 1-800-829-1040
 

State Taxing Authorities

https://ttlc.intuit.com/replies/3302452

New Member
Jun 4, 2019 12:29:57 PM

My federal refund was accepted by the bank and deposited into a closed account. HOW/WHY I do not know. Needless to say I will be banking elsewhere now as the bank now has a hold on the money.

New Member
Jun 4, 2019 12:29:59 PM

My tax return was filed and sent direct deposit but my bank and was rejected what can I do ?

Level 1
Feb 19, 2020 11:34:29 PM

I’m so freaked out that this is going to happen to our current returns.... at which bank did you have to deal with this issue? And what has been your solution? I just realized tonight that I accidentally issued our refund to our old account number instead of the new one.. my stomach is just in turmoil thinking about it. So I would love and appreciate any help I could get on the situation. 

New Member
Feb 20, 2020 7:53:24 AM

This just happened to me because I used my cashapp for my tax return, and 2 weeks after I filed, cashapp CHANGED MY ACCOUNT INFO without my authorization and do not even have real agents you can speak to . Did you ever get resolution, or did u have to wait for the irs to mail you a paper check 10 weeks out? 

New Member
Feb 25, 2020 10:07:49 AM

Could anyone tell me how long do it take to receive your check when the irs printed out after it's been sent to an closed account

Intuit Alumni
Feb 25, 2020 10:16:48 AM

@Kecoats

It could take several weeks before you receive a mailed refund check.

 

Continue to check the IRS website Where's My Refund section. https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

New Member
Feb 26, 2020 3:18:17 PM

What happened with yours because the same thing just happen to me today 

New Member
Feb 26, 2020 3:19:49 PM

The same thing happened to me today. What did cash app say to you? They claim my deposit would still come but im not hopeful

Intuit Alumni
Feb 26, 2020 3:24:59 PM

@Ncfrogg If the information you provided is for an invalid account, or if their bank rejects your direct deposit, the IRS will mail you a check as explained in the link below. Allow up to 14 business days, excluding holidays, once the IRS mails your refund check to receive it.

https://ttlc.intuit.com/community/refunds/help/what-if-i-entered-the-wrong-bank-account-for-direct-deposit/00/26213

New Member
Mar 2, 2020 7:17:26 AM

My bank closed my account before I got my return. The bank said they had it now they said they returned it back. I've been trying to get a hold of the Irs but no luck. Any news on your end?

Level 15
Mar 2, 2020 7:21:46 AM

Banking information for direct deposit is wrong

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.  Then the IRS will issue a paper check and mail it to the address you put on your tax return.  Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

Level 15
Mar 2, 2020 7:23:47 AM


@Jimenez35 wrote:

My bank closed my account before I got my return. The bank said they had it now they said they returned it back. I've been trying to get a hold of the Irs but no luck. Any news on your end?


Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. 

 

After the bank rejected the direct deposit it is returned to the IRS.  The IRS will then issue a refund check to be mailed to the address on the tax return.  The check usually arrives within two to three weeks after the IRS receives the returned refund.

Level 1
Mar 3, 2020 9:32:02 PM

The same thing just happened to me. Some kind of way I used a closed account and had a DD of Feb 26. So the bank rejected it and sent it back and now I have another date for my return to be mailed on March 6!! Hopes this helps 🤞

New Member
Mar 4, 2020 7:00:35 AM

Hello the same exact  thing happened to me including the dates how did you get that new date and what number did you call.

New Member
Mar 12, 2020 1:59:23 AM

How did you get the new refund date and who did you call or where did you get this info in regards to a closed checking account 

Intuit Alumni
Mar 12, 2020 10:21:58 AM

@

Kimmiesue

 

Turbo Tax will not have a status on your refund. If the IRS website says processing, this means they are working on it.

 

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool

 

Tax Season Refund Frequently Asked Questions https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions.

 

How do I contact the Internal Revenue Service (IRS)? https://ttlc.intuit.com/replies/3301592

Returning Member
Apr 9, 2020 12:00:44 PM

did You get it before March 6th? On March 6th? or After March 6th? & Did Where’s My Refund Give You The Mailing Date After Giving You Direct Deposit Date ?

Intuit Alumni
Apr 9, 2020 1:19:37 PM

Turbo Tax will not have a status on your refund. If the IRS website says processing, this means they are working on it.

 

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool Tax Season Refund Frequently Asked Questions https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

New Member
Apr 11, 2020 7:52:36 AM

I need to change my bank debit card number

Level 15
Apr 11, 2020 8:00:08 AM


@sagebrianna wrote:

I need to change my bank debit card number


https://www.irs.gov/coronavirus/economic-impact-payments

To help everyone check on the status of their payments, the IRS is building a second new tool expected to be available for use by April 17. Get My Payment will provide people with the status of their payment, including the date their payment is scheduled to be deposited into their bank account or mailed to them.

 

An additional feature on Get My Payment will allow eligible people a chance to provide their bank account information so they can receive their payment more quickly rather than waiting for a paper check. This feature will be unavailable if the Economic Impact Payment has already been scheduled for delivery.

New Member
Apr 11, 2020 7:47:28 PM

You will have to keep an eye out on the irs where's my refund app to see when the IRS has processed hour refund when it shows you your date, note the date and on that day call your bank with ask to spk to someone in the transfer funds department or ach at this time you should be able to talk to your bank tell them to transfer your funds into your open account. *Note* that you should ensure that you have an open account with the same bank as your closed account. Do this within the same day the irs has issues your refund because the next business day the bank will send it back and you will have to wait 10+weeks. It is a lot to do but it's worth it if you dont want to wait. ****Another side note this is something that was experienced at PNC Bank but it's worth a try with any bank

Level 1
Apr 12, 2020 12:26:21 AM

Apologies I don’t have a solution but this same thing happened to me with Chase bank and I was wondering if your issue had been resolved and how it was handled? Thanks in advance.

Level 1
Apr 12, 2020 6:30:48 AM

My account was closed and the bank rejected my deposit and a few days after it was rejected I had a new DD for my check to be mailed to me