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Level 2
posted Feb 10, 2024 1:32:38 AM

Tax filing pending after 48 hrs, with form 5695

It seems like I'm seeing more and more people that filed the night of 2/7/23 with the form 5695 for energy tax credit, getting stuck in pending status. Usually a decision comes pretty quickly from the IRS for taxes submitted. I called support and they did not know what to do, said they were filed just waiting on IRS decision. But it seems odd that there is so many people stating this. Others that submitted after 2/7 with the form 5695 have been accepted. I'm thinking there is a bug somewhere that has our tax forms stuck pending somewhere in the system, since the 5695 form was released the night of 2/7. How do I get someone to look into this?

5 252 6125
24 Replies
Level 2
Feb 10, 2024 4:00:28 AM

Same issue here. Would love a resolution. 

Level 15
Feb 10, 2024 4:03:50 AM

Hang in there ... once you have submitted the return it is up to the IRS to accept or reject it and this can take a few minutes or a up to a few days ... nothing you can do but wait. 

Level 2
Feb 10, 2024 4:27:11 AM

I have the same issue and have seen the same post on other boards that those that filed the following day on 2/8 were accepted right away and everyone on 2/7 is pending. It is so frustrating after waiting to file already. It had to be an issue here and not the IRS. I was planning on requesting a call from their chat when it opens today. 

Level 2
Feb 10, 2024 4:50:33 AM

Please let us know what they say. I have even seen people say that they went ahead and filed with another tax service because TT was still pending and theirs was accepted right away with the IRS through the other service while their TT one is still pending.  I would hate to have to pay again though. 

Level 2
Feb 10, 2024 4:52:57 AM

Did you see which program they used? I didn’t realize you could do that. If I can’t get an answer today, that is what I will do because this is ridiculous. I will let you know in a few hours what they say. 

Level 2
Feb 10, 2024 4:56:13 AM

I think they said HR Block. I didn't know you could do that either. Kind of on the fence if I would want to try that, don't want to mess anything up in addition to paying again. 

Level 2
Feb 10, 2024 5:12:02 AM

Same here. Very aggravating and I plan on pursuing this with a rep as its clearly a systemic issue with TT 

Level 1
Feb 10, 2024 5:14:27 AM

Tax Act, I spoke with a customer service rep from TT yesterday and they told me that TT is holding my return for review. They would not tell me why they are, or when they will release it this seems to be an issue with those who filed as soon as the new form went live (i submitted at 901 pm).

 

I filed with Tax act after hanging up with the CS rep and received both my submission email as well as my federal acceptance email at the same time, same time stamp. Also my WMR updated at the time as well. 

 

State updated to accepted shortly after that. 

 

Its been 56 hrs TT has been setting on my return. Others are reporting 72+ hrs on reddit and still no acceptance. 

 

Good Luck 

Level 1
Feb 10, 2024 5:15:31 AM

Oh, and i also received a larger refund from Tax Act.

Level 2
Feb 10, 2024 5:20:42 AM

Hello, I filed 2/8/24 @ 8:15am CT, with form 5695 Energy credits and still on “Pending”  going on 48 hours and no communication from TT.  The no updates is frustrating, when the norm was a few minutes on past years !  All I ask is for communication thanks you 

Level 2
Feb 10, 2024 5:28:02 AM

Not to be negative, however, it would seem that “communication” seems to be a thing of the past…sadly. 

Level 2
Feb 10, 2024 5:36:11 AM

Thank you. Will try this as well. This is beyond frustrating and it’s obvious it hasn’t been transmitted. 

Level 2
Feb 10, 2024 5:37:18 AM

I looked it up and only one will be accepted. So whenever TT does actually transmit ours it will just get rejected cause it’s a duplicate. I will use tax act as someone just mentioned in the comments 

Level 1
Feb 10, 2024 5:46:49 AM

I'm experiencing this very same issue. Filed on 2/8/2024 @ 7:21 AM CST.  Status is still pending. 

Level 1
Feb 10, 2024 6:08:24 AM

I’m also in this situation. Filed on 2/7 with form 5695. Called TT after 48 hours and they said there is nothing wrong on their end. Which is clearly false since both my fed and state taxes are still pending and there are no updates on WMR. Hope to find a resolution soon too or I will refile with another company. 

New Member
Feb 10, 2024 7:30:24 AM

Same situation here. Return submitted at 9:08 EST on 2/7 and still waiting. Hopefully they get this resolved soon

Level 3
Feb 10, 2024 7:36:02 AM

I'm in the exact same situation. Filed 10:14A, 2/8. 

 

Years past I'd have it accepted within an hour or so. Two days and counting. 

 

If mine clears, I'll reply. If people could reply to the group when they get accepted; that'd be great.

Level 1
Feb 10, 2024 7:43:46 AM

Wow. same for me. Filed within 10 mins of the form being live and have been pending ever since. I may file with taxact, clearly something is wrong here.

Level 2
Feb 10, 2024 8:03:37 AM

Same issue here-sent Feb.8th at 7am and still pending. Any updates on this from TT would be appreciated!!!

Level 3
Feb 10, 2024 8:04:18 AM

Same here. So frustrating! Filed the evening of 2/7/24 and still stuck in PENDING status as of 2/10.

 

I will update this post if the status ever changes and I encourage others to do the same.

Level 2
Feb 10, 2024 8:06:37 AM

I just called TT and they told me that my return isn't being held on their end. It is showing it was transmitted to the IRS. I just don't know what is happening 😕

Level 2
Feb 10, 2024 8:09:29 AM

I called TT and they told me the same thing. 

Level 3
Feb 10, 2024 8:21:44 AM

Well that is frustrating!! Thank you for your post.

Level 2
Feb 10, 2024 8:31:29 AM

I am on hold now,  it I checked the Where’s My  Refund again and they have no record of it.