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Returning Member
posted Oct 17, 2025 9:43:18 AM

Please return my money Turbotax

Turbotax took nearly $230 from my bank for a tax return it never filed. I used HR Block (which only cost me $39, by the way). I have asked for a refund both over the phone and through the website and neither resolved the issue. 

This isn't a customer satisfaction issue. This is outright THEFT.  Please return my money. 

0 2 398
2 Replies
Level 15
Oct 17, 2025 9:43:47 AM

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Returning Member
Oct 17, 2025 9:46:02 AM

As stated above, I've been through all the customer service channels. This is more an attempt to warn future victims that Turbotax will take your money without services being rendered.