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Level 2
posted Feb 21, 2025 5:11:20 AM

no refund cashapp ddd 02/24 refund issued 02/18 no 5 days early allowed

why am I not getting any notifications? why pay for an expert if you not willing to monitor my refundf and keep me in the loop for any delays. $312 wasted

0 3 947
3 Replies
Level 15
Feb 21, 2025 7:00:46 AM

TurboTax does not get updates from the IRS after you file your tax return.   Paying for help from an expert to prepare your return did not mean the expert could check on your refund for you and update you.  The IRS does not allow that.  You have to track your own refunds on the IRS and state refund sites.

 

 

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

To track your state refund:    

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

 

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh

.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst

 

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund before early March

 

https://turbotax.intuit.com/tax-tips/irs-tax-return/what-is-the-path-act-and-how-may-it-impact-your-taxes/L2fkZJmNC

 

 

Note:  “Accepted” is not the same as “approved”.  TurboTax tells you the e-file was accepted if the IRS deems that there is enough information on the return for them to take it in for processing.   Only the IRS can approve of the refund, which is a later stage of processing.  If the IRS approves your refund they will provide a date for the refund to be issued.

 

 

Level 2
Feb 21, 2025 7:23:42 AM

Who is the third party bank? Santa Barba does not have my information and irs states the refund was issued to my bank alreacy.

Expert Alumni
Feb 21, 2025 9:41:46 AM

You'll need to check where you had your refund direct deposited.  Your federal return summary will tell you what account you requested TurboTax to tell the IRS to deposit your refund into.

 

Here are step by step instructions to get to your return summary.

 

@ashantimack75