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New Member
posted Apr 7, 2020 11:09:41 AM

My turbo tax debit card was stolen and I need a replacement card

0 7 1175
7 Replies
Intuit Alumni
Apr 7, 2020 7:50:41 PM

Per the Turbo Visa Debit Card website:
 
If you lose your card or believe it to be stolen, you must immediately call (888) 285-4169 to report it lost or stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement or Deposit Account Agreement for more information.
    

To dispute a posted charge, log in to your account for more information. Note that you cannot dispute a transaction until it is posted.

New Member
Apr 8, 2020 3:54:47 PM

Can you send.me another card

Expert Alumni
Apr 8, 2020 4:00:12 PM

TurboTax does not have access to your account for the Turbo Prepaid Visa Card issued by Green Dot.

 

All questions concerning the TurboTax Prepaid Visa card from Green Dot, or your account with them,  should be directed to their customer service.  Find more information at https://turbodebitcard.intuit.com/contact-us

New Member
Apr 16, 2020 8:36:43 AM

Need a replacement card

Intuit Alumni
Apr 16, 2020 1:11:23 PM

@jn1675

 

Please contact card support here: https://turbodebitcard.intuit.com/contact-us

New Member
Mar 16, 2021 1:37:02 PM

Can you please send another card now please and Thank you

Level 15
Mar 16, 2021 1:41:02 PM


@user571749 wrote:

Can you please send another card now please and Thank you


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call  toll-free at (888) 285-4169.