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New Member
posted Jan 28, 2020 4:13:15 AM

My temporary card number isn't working

My temporary card isn't working an my funds are on there is anyone else having this issues

0 44 2659
24 Replies
Level 2
Jan 28, 2020 6:10:59 AM

I'm having the same issue. 

Level 2
Jan 28, 2020 8:15:29 AM

I’m also having the same issue. Why do an advance if you can’t use the card.

Level 3
Jan 28, 2020 8:22:37 AM

Yes. The account was created.  I received a temp card# with cvv, but no website is accepting it.  Is this a hoax? Did turbotax falsely advertise a service to get more people to file with them this year?

Level 2
Jan 28, 2020 8:34:29 AM

I called customer service and was on hold for nearly an hour before a rep got on the phone to simply tell me that there has been so many people calling with the same issue and that they have escalated it and there's nothing more they could do. She made me feel like it was my fault when she looked and didn't see any "declined" transactions and I couldn't give her an error message. I had to remind her that she said earlier in the conversation that others had been calling about the same issue! I was then placed back on hold and she returned with a "case number". I am upset that they offered this service and for it to not be an actual "service". I have used Turbotax for years for my taxes and 1st time doing the advance, I will never use Turbotax again, cause this seems like an awful ploy to generate business! 

Level 3
Jan 28, 2020 8:41:54 AM

@Adt1229 I totally understand your frustration and their customer service representatives probably had no idea what to do. But before we throw turbotax in the garbage lol, let's give them a day or so to rectify this situation.  I mean they are providing an inexpensive tax service and giving an interest free loan to God only knows how many people. After a day we give them the business lol.

Level 4
Jan 28, 2020 9:01:48 AM

same thing with me. I have done everything 

Level 2
Jan 28, 2020 10:28:09 AM

That is a good point. Unfortunately, all we can do is wait. But, the impression has been made.

Level 2
Jan 28, 2020 11:05:15 AM

**update** went to mailbox and lo and behold my actual turbo card was in the mail. I hope u guys receive your card today too eliminating the need for temporary card number.

Level 4
Jan 28, 2020 11:10:27 AM

I filed 1/24 wish my card was here. But the point is this should be working 

New Member
Jan 28, 2020 11:40:43 AM

I filed 1/25 I'm not home to check the mail yet, but if the card isn't activated then the temp should still work.

 

This is frustrating. I really wanted to pay my utilities today. Now I'm in limbo.

 

 

Level 2
Jan 28, 2020 11:45:51 AM

@Adt1229  When did you file? 

Level 3
Jan 28, 2020 11:48:01 AM

That's freaking awesome.  When did you apply for it?

Level 3
Jan 28, 2020 11:48:57 AM

Keep trying. It worked on Amazon and spectrum. 

Level 2
Jan 28, 2020 11:50:42 AM

On 1/24, I live in Georgia and it came from South Dakota. 

Level 2
Jan 28, 2020 11:52:10 AM

@YMD404 @Doesn’t work at target or Walmart .com

Level 2
Jan 28, 2020 11:52:14 AM

1/24, and it's working fine so far.

Level 2
Jan 28, 2020 12:10:01 PM

Totally agree.

Level 4
Jan 28, 2020 2:03:09 PM

I tried it on Amazon and Spectrum too, did not work 

Level 4
Jan 28, 2020 2:04:22 PM

I think its anyone who got there money last night or today being affected by the issue

Level 2
Jan 28, 2020 2:33:23 PM

@Duner269 mine doesn’t work on amazon either. This is ridiculous i hope my card comes soon but i want be doing this next year. First & last!

Level 4
Jan 28, 2020 2:35:43 PM

It does not seem like they care either. They are holding our money and we need it 

Intuit Alumni
Jan 28, 2020 4:23:17 PM

If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.

If you received a Refund Advance last year, you’ll need to create a new account to see your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.

Level 4
Jan 28, 2020 4:32:22 PM

Stop posting this. You guys don't even know what is going on 

Level 2
Jan 28, 2020 4:35:30 PM

@CarissaM  Since your the expert can you tell us why our cards not working and yes i have called!