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New Member
posted Jun 6, 2019 12:37:33 AM

My return was accepted on Feb. 1st at 2am. Today when I checked it says "the information you entered can not be found and/or incorrect "?

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1 Best answer
Intuit Alumni
Jun 6, 2019 12:37:34 AM

Give their system 24-48 hours and then try again.  If you still aren't able to pull it up, I would contact the IRS vis phone.  Please see below on how to get through to an agent:

1-800-829-1954 Monday - Friday 7AM-7PM local time.  To get to a live agent quicker: Choose Option 2, then Option 1, then Option 3, then Option 2. When it asks for a social security number or EIN, don't enter anything.  After asking twice, it should send you to another menu.  Then press Option 2 for personal or individual tax questions.  

1 Replies
Intuit Alumni
Jun 6, 2019 12:37:34 AM

Give their system 24-48 hours and then try again.  If you still aren't able to pull it up, I would contact the IRS vis phone.  Please see below on how to get through to an agent:

1-800-829-1954 Monday - Friday 7AM-7PM local time.  To get to a live agent quicker: Choose Option 2, then Option 1, then Option 3, then Option 2. When it asks for a social security number or EIN, don't enter anything.  After asking twice, it should send you to another menu.  Then press Option 2 for personal or individual tax questions.