The state will send you a letter telling you why they reduced your refund. It is possible that you owed back taxes or traffic fines for tickets, etc. IL does offset tax refunds for such things. The state does not provide any information to TurboTax about offsets or reductions in your refund.
If you want to call the state:
https://www2.illinois.gov/rev/aboutidor/Pages/contactus.aspx