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New Member
posted Aug 30, 2022 3:18:47 PM

My card keeps declining but I have the money

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2 Replies
Level 15
Aug 30, 2022 3:22:35 PM

Contact TurboTax support for assistance.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Aug 30, 2022 4:11:28 PM

@dasiy1000 - check with your credit card company to see if they have a 'declined transaction'.  if they do, then the credit card company  declined the transaction.  if they don't, then the transaction never got to the Bank and it's a prblem with Turbo Tax. 

 

are you using a debit card ("I have the money"); I've seen other posts where folks have had issues paying when a debit card is used.