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New Member
posted Apr 10, 2025 9:06:25 AM

Lost Turbotax 2024 file upon a form print / how to recover?

While using Turbotax for 2024 MacOS Sequoia 15.3.2 (24D81), I pulled up a Form 4868 to print and mail (not efile) an extension of time. Turbotax crashed and ALL DATA in the file disappeared! The *.tax2024 file was still there in a folder.  But when I re-launched Turbotax after the crash, but  it would only start a new return; all prior entered data in the file was GONE.  I had not saved a version of my *.tax2024 elsewhere prior to the crash; the file was running from a Dropbox folder.  Is there any way to recover the data and avoid reentering all over again?  

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Expert Alumni
Apr 17, 2025 6:47:03 AM

Please call TurboTax Customer service if you are still having this problem.  Here is a link:  Turbo Tax Customer Service