Typically the best bet is to try a different browser when this type error occurs.
Also, the following link points to additional steps you can take:
https://ttlc.intuit.com/replies/6222610
This happens in Desktop edition as well. A different browser is not the issue.
@dv146164 wrote:
This happens in Desktop edition as well. A different browser is not the issue.
What were you trying to do when you received this error?
Having the same issue...on startup...says it cant load the forms...wont even launch(desktop version)
No Luck....Same error "Forms are missing. Cannot load start a return Error 214" and i have to use the activation code again to start it...
Please sign out of the TurboTax software, sign back in and check for updates under the Online tab.
If you continue to experience this issue, please contact us. To speak with a Product Support Specialist via phone, follow the instructions in the following Help Article: How do I contact TurboTax?
That seems to have worked...it crashed the first time after updating and starting a new return, but on the second restart it seemed to be fine...thank you so much!!
I have this same problem and I can't even get to the online tab or sign out, the error box won't let me click anything.
Use Ctrl+Alt+Del to close Turbotax.
Here's How to Forcefully Uninstall TurboTax. When you re-install, here's How to Turn Off Anti-Virus Programs to improve connectivity.