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New Member
posted Jun 6, 2019 2:49:18 AM

It says it wont download on my current 2007 system. How can I get this to work or a refund?

I can not download my turbo tax cd.  Any help in getting thru this or get a refund of payment

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1 Best answer
Level 15
Jun 6, 2019 2:49:19 AM

The TurboTax desktop CD/Download software for tax year 2017 does not support the Windows Vista OS.

See this TurboTax support FAQ for Windows minimum system requirements - https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

To request a refund of the software purchased from TurboTax use this website - https://support.turbotax.intuit.com/forms/refund-request.jsp

Go to this TurboTax website for the online editions - https://turbotax.intuit.com/personal-taxes/online/

1 Replies
Level 15
Jun 6, 2019 2:49:19 AM

The TurboTax desktop CD/Download software for tax year 2017 does not support the Windows Vista OS.

See this TurboTax support FAQ for Windows minimum system requirements - https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

To request a refund of the software purchased from TurboTax use this website - https://support.turbotax.intuit.com/forms/refund-request.jsp

Go to this TurboTax website for the online editions - https://turbotax.intuit.com/personal-taxes/online/